Terms & Conditions

Acceptance of Terms

By accessing or using Mirova, you confirm that you have read, understood, and accepted these Terms. Continued use constitutes your acceptance of any updates we make.

Provider, administrator, and billing accounts are available only to individuals aged 18 or older acting on behalf of a provider organization. Client accounts are created through a provider organization. Client accounts for individuals under 18 may be created only by the provider organization, which is solely responsible for obtaining and documenting parental or guardian consent as required by applicable law before the minor uses the platform. Mirova does not accept direct sign-ups from individuals under 18.

Description of Service

Mirova is a practice management platform for mental health professionals, providing scheduling, client management, clinical documentation, billing, and secure client communication tools.

User Responsibilities

You agree that:

• All information, recordings, and content you upload are accurate and do not violate any law or third-party rights.
• You will not use Mirova for unlawful, abusive, or harmful purposes.
• You are responsible for keeping your account credentials confidential.
• Provider organizations are responsible for all clinical decisions and for compliance with professional and legal obligations of their licenses.
• You understand that automated outputs are supplementary tools, not clinical guidance.

Intellectual Property

Our Platform: All software, algorithms, UI, branding, and analytics belong to Binaryel.

Your Content: You retain ownership of your own clinical documentation, recordings, and data.

You grant us a limited, worldwide, royalty-free license to process and analyze your data to provide the Service (see Privacy Policy).

Subscriptions & Payments

Mirova offers subscription plans for therapy practices. Pricing and features vary by plan.

• Payments are handled by trusted third-party gateways (e.g., Stripe, Paddle).
• Subscriptions auto-renew unless cancelled before the renewal date.

Termination

We may suspend or terminate accounts that:

• Violate these Terms.
• Abuse our systems.
• Pose a risk to data security.

You may cancel your subscription anytime from the app or by emailing [email protected]. Upon termination, you will have 60 days to export your data before it is deleted.

Limitation of Liability

To the maximum extent permitted by applicable law:

• Mirova is provided "as is" without warranties of any kind.
• We do not guarantee uninterrupted, error-free service.
• We are not liable for any indirect, incidental, or consequential damages.
• Our total liability is limited to the amount you paid in the last 12 months.

Billing, Payments & Insurance Tools

Payment Processing: Payments are processed by third-party payment processors. Mirova does not store full payment card numbers. Your use of payment features is also subject to the processor's terms. Provider organizations are responsible for the accuracy of invoices, superbills, and fee schedules they create.

Insurance Claims Tools: Mirova provides tools to prepare, submit, and track insurance claims through third-party clearinghouses, and to process related remittance information. Mirova does not provide billing, coding, or reimbursement advice. The provider organization is solely responsible for the accuracy, completeness, and lawfulness of every claim submitted, including diagnosis and procedure codes. Mirova does not guarantee that any claim will be accepted, approved, or paid, and is not responsible for denials, recoupments, audits, or payer decisions. Insurance eligibility and verification results are provided by third-party sources, may be inaccurate or outdated, and are not a guarantee of coverage or payment.

Appointment Reminders (SMS/Email): Appointment reminders and notifications are a convenience feature and may fail or be delayed. Providers and clients remain responsible for appointments regardless of whether a reminder is delivered. SMS consent terms are described in the Communications section and in the Client Consent Agreement.

Communications & SMS

Text Message (SMS) Communications: By providing a mobile number and opting in, you consent to receive appointment reminders and account notifications from Mirova by SMS. Consent to SMS is not a condition of receiving services. Message frequency varies; message and data rates may apply. Reply STOP to opt out at any time and HELP for help. Opting out of SMS does not affect email notifications or your account.

Data Protection

Your privacy is important to us. We process your data in accordance with applicable data protection laws and our comprehensive Privacy Policy.

For full details on how we collect, use, and protect your data, please review our Privacy Policy.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to its conflict of law provisions. Subject to the Dispute Resolution section below, any legal action or proceeding shall be brought exclusively in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of such courts.

Dispute Resolution

Informal Resolution First: Before filing any arbitration demand or lawsuit, you and Mirova agree to try to resolve the dispute informally. Send a written description of the dispute to [email protected]. If the dispute is not resolved within sixty (60) days, either party may proceed to arbitration.

Binding Arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms or your use of Mirova shall be resolved exclusively through binding arbitration administered by JAMS under its Streamlined Arbitration Rules and, where applicable, its Consumer Arbitration Minimum Standards. The arbitration shall be conducted before a single arbitrator, by videoconference or, at your election, in the county where you reside.

Small Claims Exception: Either party may bring an individual claim in small claims court instead of arbitration.

Class Action Waiver: You agree that any arbitration or proceeding shall be limited to the dispute between you and Mirova individually. To the fullest extent permitted by law: (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any dispute to be arbitrated on a class-action basis; and (c) there is no right or authority for any dispute to be brought in a purported representative capacity on behalf of the general public or any other persons. If this Class Action Waiver is found unenforceable as to a particular claim, then the entire arbitration agreement shall be void as to that claim, which shall proceed in court.

Coordinated Filings: If twenty-five (25) or more similar arbitration demands are filed against Mirova by the same or coordinated counsel, the demands shall be resolved in staged proceedings: the parties shall each select ten (10) demands to proceed first as bellwether arbitrations, with filing fees due only for demands actually proceeding, and remaining demands stayed (with any limitations periods tolled) pending their resolution.

Exceptions: Either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property rights or confidential information.

Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email or in-app notification at least 30 days before taking effect. Continued use after changes constitutes acceptance of the new terms.

Questions or Concerns?

If you have questions about these Terms of Service, please reach out: